Trail IQ

Support

Need help with Trail IQ? Email trailiqhelp@pgke.com.au.

Email support Help is available directly from the Trail IQ support address.
User initiated Trail IQ does not automatically send your app data.
Privacy conscious Keep sensitive routes and wellness exports private.

How-To Guides

Learn how to use Trail IQ

Follow simple steps for routes, structured sessions, Live Ghost, sensors, coaching, results, Apple Health, imports and exports.

Open Help

New to repeated routes? Read how Trail IQ compares workouts on the same route.

Contact Support

Email Trail IQ support

trailiqhelp@pgke.com.au

Email Support

Trail IQ support is email-based and user initiated. The app does not automatically send workout, route, heart-rate, profile, device, or diagnostic data to support.

What To Include

  • Your iPhone model and iOS version.
  • The Trail IQ app version.
  • A short description of what happened.
  • Whether the issue happened during a live workout, import, export, Apple Health import/export, Bluetooth monitor connection, or another flow.
  • The heart-rate monitor, cycling sensor or power-meter model when the issue involves Bluetooth data.

Do not include private routes, health-test exports, screenshots with home/work locations, or backup files unless support specifically asks for them and you are comfortable sharing that information.

Common Checks

Manage Or Delete Your Data Open Trail IQ > Settings > Privacy & Data to export, import, delete, or reset local app data.
Location And Background Workouts For route recording and locked-screen workouts, allow Location access when prompted by iOS.
Bluetooth Heart-Rate Monitors Connect a compatible monitor from Settings > Devices and Health for HR-led workouts and wellness tests.
Cycling Sensors Wake the sensor, scan in Manage Devices, then confirm wheel circumference or FTP only when the relevant feature needs it.
Running Cadence Allow Motion & Fitness access. A same-route cadence comparison also needs cadence in the selected prior workout. Read the result comparisons.
Personal Route Strategy Choose an effort goal and check that the route has at least five comparable same-activity efforts. See the strategy workflow.
Session Selector Missing Open Settings > Workout Setup and enable Show Session Selector when you want to choose a structured workout.
Apple Health Review or change Health permissions in the iOS Health app or iOS Settings.
Backups And Exports Export a local backup before deleting app data, moving devices, or testing risky flows.

Exports may contain private route, workout, heart-rate, movement, cycling-sensor, structured-session, profile, settings, and wellness-test data. Share workout and backup files carefully.

Support cannot remotely delete data that is stored only on your iPhone. Use the in-app delete/reset controls for local data, and manage any exported files or Apple Health records in the place where you saved them.

Privacy

Trail IQ is local-first and does not use third-party advertising, tracking, or data sale.

Read the Trail IQ Privacy Policy.